Frequently Asked Questions
Who can use myKnight STAR?
Actively enrolled undergraduate students and staff and faculty that have completed the required training.
How do I schedule an appointment using myKnight STAR?
Log in to myKnight STAR using your NID credentials and click on the blue Schedule Appointment button. Check out our video tutorial for additional guidance.
Why can’t I see any available appointment options for my selected service and appointment type?
Future appointment availability is limited to a short period of time (typically three weeks from the current date) and all available slots may be full. Review any modality or staff selections to potentially expand options or check back the following day for more times. Contact the respective office directly for additional information on appointment availability.
How can I cancel an appointment scheduled through myKnight STAR?
Log in to myKnight STAR using your NID credentials. On the right panel of your Student Home page, you will see an Upcoming Appointments box. Click on the appointment link and then click the “Cancel My Attendance” option to cancel the appointment.
Why did I receive a “Navigate Central Authentication Failure” indicating that my authentication was successful but that my username was not found?
You likely received this error because you are not an actively enrolled undergraduate student. Prospective students, newly admitted or readmitted students, and graduate students do not have access to myKnight STAR.
Who should I contact if I am still experiencing issues scheduling an appointment?
Contact the respective office directly for additional information on appointment availability and alternative ways to schedule an appointment.