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Frequently Asked Questions

EAB Expansion

As the mobile app is called “Navigate Student”, will the myKnight STAR branding continue to be used?

Yes, myKnight STAR will remain UCF’s internal branding for the Navigate360 suite of products. However, we will refer to the app as the “myKnight STAR app, powered by Navigate Student.”

Can staff log into the student site?

No, staff will not be able to log into the myKnight STAR app. Only students will be able to access the app.

Do students have to download the myKnight STAR app to utilize the new functionality?

Students are encouraged to download and use the myKnight STAR app, but there is a desktop browser version they can access with all the same features.

What functionality can students currently access in the myKnight STAR app?

Students have access to view their class schedule and holds, schedule appointments, use “Hand Raise” to request support, and explore UCF majors and related careers. The app also links out to UCF Mobile, Webcourses@UCF, and myUCF. Students can customize their notifications settings for relevant features.

What is the purpose and use for the Prospect Management module?

This module can capture initial prospect information and delivers lead forms with customizable data fields to deliver communication plans and outreach.

What students will be able to access the Academic Planner?

Once all templates (degree plans) have been built, tested and fully vetted, ALL undergraduate students should be able to access the Academic Planner.

When will the Academic Planner be available?

Excluding our pilot with the College of Business Administration, the EAB Academic Planner will be available in Fall 2025.

Who is the intended target population that benefits from this implementation?

This tool will support prospective transfer students interacting with UCF Connect.

Will the academic planner replace my role as an academic success coach?

No. The academic planner will provide robust tools for the academic success coach to efficiently guide your students in degree planning and course scheduling.

Will the Academic Planner replace the Pegasus Path?

Yes. Once all the templates have been built, tested, and fully vetted in the Academic Planner, the Pegasus Path will be sunset.

Student App

As the mobile app is called “Navigate Student”, will the myKnight STAR branding continue to be used?

Yes, myKnight STAR will remain UCF’s internal branding for the Navigate360 suite of products. However, we will refer to the app as the “myKnight STAR app, powered by Navigate Student.”

Can staff log into the student site?

No, staff will not be able to log into the myKnight STAR app. Only students will be able to access the app.

Do students have to download the myKnight STAR app to utilize the new functionality?

Students are encouraged to download and use the myKnight STAR app, but there is a desktop browser version they can access with all the same features.

What functionality can students currently access in the myKnight STAR app?

Students have access to view their class schedule and holds, schedule appointments, use “Hand Raise” to request support, and explore UCF majors and related careers. The app also links out to UCF Mobile, Webcourses@UCF, and myUCF. Students can customize their notifications settings for relevant features.

New Advising Model

What are the long-term goals of the move to this model?

We aim to establish an Academic Student Success structure that aligns advising policies, practices, accountability, and reporting across all units. This will ensure that all students receive a standard of care that includes timely and proactive outreach relative to academic plan progression and early alerts. This new model will also standardize the use of technologies across units to encourage the systemic use of tools to help with mapping, communication, and tracking.

Combined, the model, training, and technology will enable us to be proactive with students who do not ask for help, prescriptive with students who need direction, and holistic with students who are struggling to find their way.

What are the positions under the new model?

Advisors and coaches will be merged into the role of Academic Student Success Coaches, with classifications of Academic Student Success Coach I and Academic Student Success Coach II.

Managers and assistant and associate directors of advising and coaching will become Associate Directors for Academic Student Success.

Directors of advising will become Directors for Academic Student Success.

What is the new structure?

College Directors, Associate Directors, and Academic Student Success Coaches will be integrated into the Division of Student Success and Well-Being.

Everyone will continue to serve and reside in their current colleges. They will continue to work on behalf of their assigned college, utilizing their knowledge and expertise in degree programs and requirements to deliver customized academic support to their students.

College Directors for Academic Student Success will report to Jenny Sumner, Assistant Vice President of Advising and Coaching for the Division of Student Success and Well-Being.

What other steps is the Division of Student Success and Well-Being taking to enhance student success?

  • The appointment of Academic Advocates case managers to coordinate the persistence and completion initiatives and accelerate progress toward goals.
  • The appointment of Kyle Martin to the Director of Communications and Marketing role to coordinate and streamline communications to students.
  • The consolidation and enhancement of a CRM platform to better serve undergraduate students.
  • The addition of a degree-planning tool.
  • The deployment of a course-scheduling platform with the capability to project student demand by term.
  • A curricular analytics project to streamline degree pathways and accelerate time to degree.
  • Tighter academic pathways for DirectConnect students to ensure that students are major-and transfer-ready upon enrollment at UCF.
  • The Implementation of playbook drafted by Georgia State’s National Institute for Student Success.

What will the implementation process be?

Implementation will start in October 2023 and continue through March 2024.

The market-based pay salary adjustment for the advising community will take place by Dec. 1, 2023, with a one-time placement bonus of $1,500 awarded to all Academic Student Success employees.

Jenny Sumner has been appointed Assistant Vice President of Advising and Coaching, effective immediately. She will directly supervise the work of the college directors of advising and directors of coaching.

An implementation team inclusive of key stakeholder voices is being assembled to guide the process, with support from Georgia State University’s National Institute for Student Success. Recommendations for individuals to serve on the implementation team should be shared with Ryan Goodwin, Ryan.Goodwin@ucf.edu.

Reporting lines are expected to change Jan. 15, 2024, following the add-drop period. At this time, all reporting lines will shift from colleges to the Division of Student Success and Well-Being.

All Academic Student Success employees will be trained on policies, procedures, essential information, technology use, and accountability metrics through March 2024, with ongoing training and professional development planned following the implementation period.

We aim for the new model to be implemented by March 1, 2024, in time for Orientation to allow for all 2024-2025 Summer and Fall entrants arrive campus with a 4-year degree map (3 years for transfers).

Why is UCF making these changes?

UCF must stay aggressive to meet our preeminence goals, while also fulfilling our mission to graduate students in a timely manner so they can bring their talents to the workforce and fuel industry and innovation. There is urgency to this task, as we cannot expect different results without making significant changes intended to directly benefit our students.

Will pay be impacted by these changes?

Yes, the university is investing more than $1.65 million in our people as part of our move to this new model.

The university is adopting a market-based salary program for Academic Student Success, which offers competitive salaries in alignment with State University System peers.

Pay increases will vary, but under the new model, we will move to the following placement salaries, with possible variations for years of experience, education, performance, and other factors:

  • Academic Student Success Coach I: $48,000
  • Academic Student Success Coach II: $56,000
  • Associate Director, Academic Student Success: $65,000
  • Director, Academic Student Success: $80,648

Prospect Management

What is the purpose and use for the Prospect Management module?

This module can capture initial prospect information and delivers lead forms with customizable data fields to deliver communication plans and outreach.

Who is the intended target population that benefits from this implementation?

This tool will support prospective transfer students interacting with UCF Connect.

Academic Planner

What students will be able to access the Academic Planner?

Once all templates (degree plans) have been built, tested and fully vetted, ALL undergraduate students should be able to access the Academic Planner.

When will the Academic Planner be available?

Excluding our pilot with the College of Business Administration, the EAB Academic Planner will be available in Fall 2025.

Will the academic planner replace my role as an academic success coach?

No. The academic planner will provide robust tools for the academic success coach to efficiently guide your students in degree planning and course scheduling.

Will the Academic Planner replace the Pegasus Path?

Yes. Once all the templates have been built, tested, and fully vetted in the Academic Planner, the Pegasus Path will be sunset.

myKnight STAR

Who can use myKnight STAR?

Actively enrolled undergraduate students have access to myKnight STAR.

How do I schedule an appointment using myKnight STAR?

Log in to myKnight STAR using your NID credentials and click on the blue Schedule Appointment button. Check out our video tutorial for additional guidance.

Why can’t I see any available appointment options for my selected service and appointment type?

Future appointment availability is limited to a short period of time (typically three weeks from the current date) and all available slots may be full. Review any modality or staff selections to potentially expand options or check back the following day for more times. Contact the respective office directly for additional information on appointment availability.

How can I cancel an appointment scheduled through myKnight STAR?

Log in to myKnight STAR using your NID credentials. On the right panel of your Student Home page, you will see an Upcoming Appointments box. Click on the appointment link and then click the “Cancel My Attendance” option to cancel the appointment.

Why did I receive a “Navigate Central Authentication Failure” indicating that my authentication was successful but that my username was not found?

You likely received this error because you are not an actively enrolled undergraduate student. Prospective students, newly admitted or readmitted students, and graduate students do not have access to myKnight STAR.

Who should I contact if I am still experiencing issues scheduling an appointment?

Contact the respective office directly for additional information on appointment availability and alternative ways to schedule an appointment.