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Frequently Asked Questions

EAB Expansion

As the mobile app is called “Navigate Student”, will the myKnight STAR branding continue to be used?

Yes, myKnight STAR will remain UCF’s internal branding for the Navigate360 suite of products. However, we will refer to the app as the “myKnight STAR app, powered by Navigate Student.”

Can staff log into the student site?

No, staff will not be able to log into the myKnight STAR app. Only students will be able to access the app.

Do students have to download the myKnight STAR app to utilize the new functionality?

Students are encouraged to download and use the myKnight STAR app, but there is a desktop browser version they can access with all the same features.

How do students use Study Buddies?

Students opt in for one or multiple courses through the Study Buddies feature in the myKnight STAR app. Students view other students for their class(es) who have opted in and contact them through their UCF email. Students can opt-out and leave a group at any time. This short, 90-second video demonstrates the Study Buddies student experience.

What functionality can students currently access in the myKnight STAR app?

Students have access to view their class schedule and holds, schedule appointments, use “Hand Raise” to request support, and explore UCF majors and related careers. The app also links out to UCF Mobile, Webcourses@UCF, and myUCF. Students can customize their notifications settings for relevant features.

What is the purpose and use for the Prospect Management module?

This module can capture initial prospect information and delivers lead forms with customizable data fields to deliver communication plans and outreach.

What is the Study Buddies feature?

Study Buddies allows students to form groups for a collaborative study experience with students in their classes. Study Buddies is NOT a group messaging app or a replacement for formal tutoring or supplemental instruction.

Who is the intended target population that benefits from this implementation?

This tool will support prospective transfer students interacting with UCF Connect.

Student App

As the mobile app is called “Navigate Student”, will the myKnight STAR branding continue to be used?

Yes, myKnight STAR will remain UCF’s internal branding for the Navigate360 suite of products. However, we will refer to the app as the “myKnight STAR app, powered by Navigate Student.”

Can staff log into the student site?

No, staff will not be able to log into the myKnight STAR app. Only students will be able to access the app.

Do students have to download the myKnight STAR app to utilize the new functionality?

Students are encouraged to download and use the myKnight STAR app, but there is a desktop browser version they can access with all the same features.

How do students use Study Buddies?

Students opt in for one or multiple courses through the Study Buddies feature in the myKnight STAR app. Students view other students for their class(es) who have opted in and contact them through their UCF email. Students can opt-out and leave a group at any time. This short, 90-second video demonstrates the Study Buddies student experience.

What functionality can students currently access in the myKnight STAR app?

Students have access to view their class schedule and holds, schedule appointments, use “Hand Raise” to request support, and explore UCF majors and related careers. The app also links out to UCF Mobile, Webcourses@UCF, and myUCF. Students can customize their notifications settings for relevant features.

What is the Study Buddies feature?

Study Buddies allows students to form groups for a collaborative study experience with students in their classes. Study Buddies is NOT a group messaging app or a replacement for formal tutoring or supplemental instruction.

Prospect Management

What is the purpose and use for the Prospect Management module?

This module can capture initial prospect information and delivers lead forms with customizable data fields to deliver communication plans and outreach.

Who is the intended target population that benefits from this implementation?

This tool will support prospective transfer students interacting with UCF Connect.

myKnight STAR

Who can use myKnight STAR?

Actively enrolled undergraduate students have access to myKnight STAR.

Can graduate students access myKnight STAR?

myKnight STAR is only available to undergraduate students. Visit the College of Graduate Studies or your academic department for resources available to graduate students.

How do I schedule an appointment using myKnight STAR?

Log in to myKnight STAR using your NID credentials and click on the blue Schedule Appointment button. Check out our video tutorial for additional guidance.

Why can’t I see any available appointment options for my selected service and appointment type?

Future appointment availability is limited to a short period of time (typically three weeks from the current date) and all available slots may be full. Review any modality or staff selections to potentially expand options or check back the following day for more times. Contact the respective office directly for additional information on appointment availability.

How can I cancel an appointment scheduled through myKnight STAR?

Log in to myKnight STAR using your NID credentials. On the right panel of your Student Home page, you will see an Upcoming Appointments box. Click on the appointment link and then click the “Cancel My Attendance” option to cancel the appointment.

Why did I receive a “Navigate Central Authentication Failure” indicating that my authentication was successful but that my username was not found?

You likely received this error because you are not an actively enrolled undergraduate student. Prospective students, newly admitted or readmitted students, and graduate students do not have access to myKnight STAR.

Who should I contact if I am still experiencing issues scheduling an appointment?

Contact the respective office directly for additional information on appointment availability and alternative ways to schedule an appointment.

Who should I contact if I have technical questions?

Please email us at myKnightSTAR@ucf.edu from your UCF email with your name, UCFID number, and questions.