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What is myKnight STAR?

myKnight STAR provides tools and advising resources for student success by incorporating data insights and predictive analytics with UCF’s existing advising tools. Academic advisors, faculty members, and other staff can utilize myKnight STAR to schedule student appointments, access student information, view appointment summaries and notes, launch advising campaigns, issue alerts, complete progress reports, and more.

Key Features for Staff and Faculty

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Appointment Availability
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Online Appointment Scheduling
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Appointment Summaries and Notes
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Reports
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Campaigns
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Email and SMS Messaging
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Reminders
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Cases and Alerts


myKnight STAR is the institutional name for the EAB Navigate platform.

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Access to myKnight STAR

New and Current Employees

Access to myKnight STAR requires a business need, completion of required training, and security authorization. Follow these steps to gain access and begin using myKnight STAR.

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1. Determine Need

Your supervisor or manager will assign training based on your job responsibilities.

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2. Complete Training

Complete required training based on identified user role.

Additional follow-up training may be available according to your user role.

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3. Request Access

Your supervisor or manager requests access through the internal security authorization process or myKnight STAR call ticket.

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4. Access myKnight STAR

Navigate to your Staff Applications in myUCF or log in directly using your NID credentials.

Managers and Supervisors

Contact the myKnight STAR team for questions about access to the platform for your area or training requirements. Information on job roles and related myKnight STAR user roles can be found in the myKnight STAR Training and Access for Employees.

myKnight STAR Training

Training for myKnight STAR is facilitated by the Advisor Training and Development Team in Student Success and Advising. The required training is facilitated on-demand through Workday Learning based on user role. Additional synchronous training is provided on specific features and is registered for through Workday Learning unless otherwise noted. Job aids, organized by features, are available in the MKS SharePoint folder (UCF staff login is required to access).

Required Training Courses

All users must complete the following training course.
SR100W SR FERPA Training

Audience: All MyKnight STAR users
Format: Asynchronous Web training

Enroll via Workday

Complete one of the following training courses based on your user role.
MKS002 myKnight STAR Basic Access

Audience: Student roles (Tutor, Peer Coach/Advisor) and Front desk staff
Format: Asynchronous Web training

Enroll via Workday

MKS101 myKnight STAR Advisor

Audience: Academic Advisors, Success Coaches, and Advisor/Coach Leadership
Format: Asynchronous Web training

Enroll via Workday

MKS103 myKnight STAR Resource

Audience: Professional Staff (Not Advising or Coaching)
Format: Asynchronous Web training

Enroll via Workday

MKS104 myKnight STAR Case Management

Audience: Professional Staff requiring Cases only access
Format: Asynchronous Web training

Enroll via Workday


View the myKnight STAR Training and Access for Employees for a complete breakdown of the required myKnight STAR course per user role.

Additional Training Opportunities

MKS102 myKnight STAR Advisor Consultation

Audience: Academic Advisors (required course)
Format: Synchronous virtual training

Contact myKnightSTAR@ucf.edu to schedule the consultation after completing MKS101.

MKS201 myKnight STAR Campaigns Open Lab

Audience: Academic Advisors with Campaigns Access
Format: Synchronous virtual training

Enroll via Workday

MKS202 myKnight STAR Enrollment Campaigns

Audience: Academic Advisors with Campaigns Access
Format: Synchronous virtual training

Enroll via Workday

MKS203 myKnight STAR Reports Training

Audience: myKnight STAR users with Reporting and Analytics access
Format: Synchronous virtual training

Enroll via Workday

MKS204 myKnight STAR Analytics Training

Audience: myKnight STAR users with Reporting and Analytics access
Format: Synchronous virtual training

Enroll via Workday

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myKnight STAR Job Aids

Access the myKnight STAR SharePoint folder for job aids on how to use platform features. Use your UCF NID credentials to access the shared folder. Job aids are organized by the different platform features.

View Job Aids

ServiceNow Ticket

UCF employees may submit a ServiceNow Ticket for the following myKnight STAR platform concerns or requests:

  • Reporting technical or system errors
  • Provisioning or removing user access in myKnight STAR (must be submitted by the user’s manager/supervisor)
  • Requesting set-up/configuration changes for your MKS Location (must be submitted by the Location Admin/ Manager roles for that office/location)

Submit a Ticket
For all other inquiries with myKnight STAR, please email myknightstar@ucf.edu for assistance.